At Oak we are proud of our commitment to a first class claims service and will provide you with every assistance to ensure that your claims are handled as smoothly and efficiently as possible, and that you are kept fully informed at every stage.
Our standards to you mean we will:
- Understand your expectations and needs from our claims service
- Communicate with you as you wish
- Provide a dedicated, named, Claims Handler to manage your claims journey
- Delight you with our service, knowledge and professionalism
- Fully meet the promises in our policies and provide the fairest settlement in claims
- Consistently, provide fast claims handling, early decision making and fast payment on agreement. fully explaining limitations in settlement
- Continually improve our service and exceed expectations.
In the case of legal protection claims or where the law or courts set different requirements, these will be explained to you when you make your claim.
To report a claim, please use the navigation on the left-hand side.