Claims >> Household >> Assistance Helplines


Assistance Helplines

The helplines listed below may be used as often as required.  All helplines apply to the United Kingdom (unless otherwise stated).

Confidential counselling

T: 0333 000 2082

A confidential counselling service that includes, where appropriate, onward referral to relevant voluntary or professional services. Your calls can be taken 24/7 and will not be recorded.

Identity theft protection

T: 0333 000 2083

Guidance and advice can be given in respect of any concerns about being or becoming a victim of identity theft. This service is available between 8am and 8pm, 7 days a week.

Personal legal advice

T:0330 303 1831 

This service is available 24 hours a day, 7 days a week to provide confidential legal advice over the phone on any personal legal problem under the laws of the member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.

Tax advice

T: 0330 303 1831

This service is available during office hours and provides confidential advice over the phone on UK personal tax matters.

For your protection and to help monitor service standards calls will be recorded (except counselling services).  Neither Oak Underwriting nor ARAG plc can accept responsibility if the helpline services are unavailable for reasons they cannot control.