Claims >> Household >> Emergency Service

Home Emergency Service

If you have an unforeseen emergency in the home you must call within 48 hours of becoming aware of the problem, providing your name, address (including postcode) and the nature of the problem.

To make a claim or to seek guidance please telephone 0330 303 1832.

Your details will be recorded and a decision made on the best course of action to limit the loss and/or repair the damage.  If the incident relates to an emergency covered under this insurance, a member of the emergency contractor network will be instructed.  Please note that poor weather conditions or remote locations may affect normal standards of service.

It is important you do not call out your own contractors as their costs will not be paid and it could stop your claim being covered.

If the problem is not covered by this insurance it may still be possible to provide assistance but at your own cost.

For details of the emergencies covered, exclusions and limitations please refer to your policy wording.

This service is administered by ARAG plc on behalf of Brit Syndicate 2987 at Lloyd’s.