Contact Us >> Complaints Procedure

Complaints Procedure

We, at Oak Underwriting, are proud of our commitment to a first class service and will provide every assistance to ensure your needs are handled as smoothly as possible. If we do not meet your expectations please, in the first instance, discuss the matter with your insurance broker. If you remain dissatisfied, please contact our Managing Director at the address below, remembering to quote your policy number. He will acknowledge your complaint within 2 working days and respond fully within 10 working days. If he is unable to fully respond within 10 working days, he will tell you in writing but will provide a full response within 30 working days.

Customer Relations Manager
Oak Underwriting plc
Cromwell Park
Chipping Norton, Oxfordshire

If we are unable to resolve your complaint to your satisfaction following receipt of our final response letter, you can ask the Financial Ombudsman Service (FOS) to formally review your case. You must contact the FOS within six months of our final response letter at the following address:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

0800 023 4567 - free for people phoning from a 'fixed line' (e.g a landline at home)
0300 123 9123 - free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02

This is a free and impartial service and will not affect your legal rights.